Conflicts with youth welfare services?
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Conflicts with youth welfare services?
We listen to you and take you seriously
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It's about your wishes and your future.
As a supra-regional ombudsman's office, we are not assigned to any care area.
For those seeking advice this means:
Please look on the map for your regional ombudsman's office and first contact the local contact person.
The video will follow shortly
You can always contact the regional ombudsman office if you believe that you have a problem with your youth welfare office and/or your youth welfare provider.
As a first step, you can also seek advice anonymously .
In the following video, we explain how ombudsperson counselling works.
You already receive youth welfare or want to apply for it and
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don't feel properly understood?
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think you are being wronged?
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Are you looking for someone who can give you independent advice?
What can the ombudsman's office do for you?
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We inform you about your rights.
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We will advise you on what options are available to defend yourself against an unfair decision.
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We will work with you to find solutions.
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If necessary, we will accompany you to appointments with the youth welfare office or an independent youth welfare organisation.
Counselling is free of charge for you.
We will treat your complaint confidentially.
We can also offer you anonymous counselling.
BerNi is a contact point for the whole of Lower Saxony that is independent of the interests of public and private organisations and acts as a superordinate coordination and advice centre.
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What do the ombudsman offices help with?
BerNi is a contact point for the whole of Lower Saxony that is independent of the interests of public and private organisations and acts as a superordinate coordination and advice centre.
Add paragraph text. Click “Edit Text” to update the font, size and more. To change and reuse text themes, go to Site Styles.
Add paragraph text. Click “Edit Text” to update the font, size and more. To change and reuse text themes, go to Site Styles.
Look at the booklet "Stress with youth welfare services?"
in simple language
Editor:
Federal Network Ombudsman for Child and Youth Services
Click on the booklet
You want to know more?
You may already find your answer in the FAQ, the frequently asked questions.
They are sorted by topic.
For more information on your general rights as a young person or child and how to make use of them, visit deine-rechte.de."
There are already many answers here
There are many situations in life that can be very difficult and conflict-ridden:
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You'll soon be 18 and you won't get any help then.
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You live in residential youth welfare.
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As a refugee, you have to deal with youth welfare services.
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You have conflicts with your guardian.
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You live in a foster family.
These are just a few examples.
You can find answers to frequently asked questions on the federal network’s website.
On this page you can find out about your rights as a young person and your options for exercising them.